Return & Cancellation Policy
Last updated: 4 June 2026. This policy applies to paid programmes and materials from Luminousuoboosta in New Zealand.
Your statutory rights under the Consumer Guarantees Act 1993 remain in full force. This policy explains our commercial practices in addition to those rights.
Rescheduling
Notify us at least 48 hours before a studio session to reschedule without fee. Late notice may result in forfeiture of the slot or an administration charge disclosed at booking.
Cancellation by you
- More than 7 days before start: full refund minus non-refundable payment processing costs (if any), within 10 business days
- Within 7 days: 50% credit toward a future programme within 6 months, at our discretion
- No-show without notice: no refund
Cancellation by us
If we cancel (e.g. staff illness or studio closure), choose a full refund or transfer to the next available date.
Digital materials
Downloadable guides delivered by email are generally non-refundable once sent, unless files are defective—in which case we replace them promptly at no charge.
Faulty services (CGA)
If services fail to meet guarantees under the CGA, contact us for remedy options which may include re-performance or partial refund depending on severity.
How to request
Email supportuse@luminousuoboosta.world with your name, booking reference, and preferred outcome. We respond within 10 business days.
Unresolved disputes: see Consumer Information.